From InfoWorld: Four months after Apple and IBM announced a partnership to amalgamate IBM's big data and analytics capabilities with Apple's iPhone and iPad, Apple launched a new support offering that taps both companies' expertise to assist enterprises.
AppleCare for Enterprise, as the new support tier is called, was painted with broad strokes on a new Apple website. AppleInsider first reported on the new site Wednesday.
As outlined on the site, AppleCare for Enterprise generally fits what industry analysts were told during summer briefings. Apple and IBM unveiled their alliance on July 15.
Apple will assign a liaison -- an AppleCare account manager -- to companies that purchase support, and replace damaged or lost iPhones and iPads. Apple said it would exchange devices within one business day in most cases, and capped that part of AppleCare at 10 percent of a company's devices registered under the plan.
IBM Global Technology Services, an arm of the Armonk, N.Y. company, will provide next-day onsite service, which is available for either two-year or three-year stretches.
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