Most Galaxy Note7 users stick with Samsung after recall

From PC World: Samsung Electronics may have some comfort after its debacle with faulty batteries in the Galaxy Note7 smartphone.

The South Korean company reported Thursday that about 500,000 devices, or half of the recalled Galaxy Note7 phones sold in the U.S., have been exchanged through its program.

Interestingly, “90 percent of Galaxy Note7 owners have been opting to receive the new Galaxy Note7,” since the phones became available on Wednesday, Samsung said. That figure suggests that most of the users of the Note7 have chosen to stay with the smartphone model, with new batteries, rather than go in for a refund or exchange the phone with another Samsung model.

Under an official program announced by the U.S. Consumer Product Safety Commission, 1 million Note7 smartphones were recalled following concerns about faulty lithium-ion batteries in the devices, which could overheat and even explode. CPSC said it had received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damages, including fires in a car and garage.

As part of the arrangement with the CPSC, Samsung said users could return the phones for a refund, or exchange it for a new Note7 device, in which the battery issues had been resolved. The company also announced an exchange of the Note7 with Samsung’s Galaxy S7 or Galaxy S7 edge devices, and replacement of any Note7 specific accessories, with a refund of the price difference between devices.

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