IBM Sets up Top-end Business Analytics Center in India

From PC World: IBM has set up a center in Bangalore that will focus on offering high-end expertise to the business analytics market worldwide.

The center, called the Business Analytics Center of Competency, will have over 200 consultants in the area of business analytics who will interact with customers worldwide, said Simon Thomas, service line leader at IBM India for the global delivery of business analytics and optimization services.

IBM's global business services operation in India is already doing work in the area of business analytics and optimization with about 2,000 staff. But most of the work done so far consisted of developing applications, and delivering services and support to customers, Thomas said on Friday.

The new center, IBM's first in the world for business analytics, is focused on providing top quality expertise to customers, Thomas said. It will have experts with published papers in areas such as advanced analytics, business intelligence, process management, content management, and enterprise integration management, he added.

Until now the interaction with clients was done by technical staff in the field and sales staff who were not top-end experts in business analytics, Thomas said. Because of the complexity and depth required in the area of business analytics, the company now wants to send out subject-matter experts to customers, to supplement the field force, he added.

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