iPhone 4 trumps Android rivals in customer satisfaction

From InfoWorld: Apple's iPhone continues to dominate rival smartphones in customer satisfaction, a research firm said today.

A survey completed in early November of more than 1,200 U.S. consumers who had purchased a smartphone in the past six months found that Apple led all competitors in customer satisfaction, with 77 percent of iPhone owners saying they were "very satisfied" with their decision and device.

But the surprise finding, said Paul Carton, vice president of research at ChangeWave Research, was the "exceptionally strong" showing of Motorola, which placed second, with 74 percent of owners giving their Android-powered devices high marks. Motorola sells the Droid 2 and Droid X.

In third place was HTC, which garnered a 63 percent vote for "very satisfied" on the back of its Android-based Evo 4G and Droid Incredible.

Other manufacturers lagged significantly behind Apple, Motorola and HTC, said Carton, including Samsung, with 45 percent of its smartphone owners very satisfied, and Research in Motion (RIM) at 44 percent.

Apple has consistently placed atop ChangeWave's customer satisfaction rankings since the iPhone debuted more than three years ago. A similar survey the firm did a year ago pegged the iPhone's very satisfied fraction at 74 percent, a number Carton called "on a different planet" compared to those of rivals such as RIM.

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