Best Buy Kills Return Fees Amid Poor Sales

From PC World: No need to worry about buying the wrong GPS at Best Buy for your finicky uncle anymore, as the store has eliminated most return fees.

Best Buy had previously charged a 15 percent restocking fee for notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS devices and in-car video systems. A 10 percent restocking fee applied in most cases for Apple's iPhone, but no longer.

A 25 percent restocking fee still applies for special order products.

"Best Buy continually listens to our customers," the retailer said in a statement, "and they told us they want to give confidently this holiday season and every other day of the year -- and with that comes easier returns."

According to Snopes.com, the 15 percent restocking fee had been dinging Best Buy's reputation since April 2008, when a chain letter ranting about the policy began to circulate. The fee was likely in place to discourage free "rentals" of expensive tech products and after-purchase price comparisons.

View: Article @ Source Site