Asustek Laptops Retain Title of Most Reliable Systems – Tech Support Specialist

From X-bit Labs: Asustek Computer again managed to become the maker of most reliable personal computers in the U.S., according to Rescuecom’s quarterly computer reliability report. Apart from Asus, Apple and Lenovo Group are in the top three makers of most reliable PCs. Even though the scores provided by Rescuecom are rather questionable, they outline a rather alarming trend: the amount of calls requesting support for Asus PCs is increasing quicker than the market share of the firm.

“Because Asus just introduced the newest version of the Eee PC laptop last fall, the original predicted computer reliability of this laptop has been somewhat up in the air. However, a good eight months later, we are still receiving the fewest calls for computer repair and support with Asus, while their market share is increasing, adding the Eee desktop to their line as well, indicating that this PC is continuing to prove itself in terms of computer reliability,” said David A. Milman, the founder and chief executive officer of Rescuecom.

But while Mr. Milman praises reliability of Asustek’s system, there are two points that need to be noted: firstly, reliability score of Asus systems in Q2 2009 dropped dramatically to 416 from 972 in the first quarter; secondly, while the U.S. market share of Asus increased to 2.5% from 1.6% in Q4 2008 (an increase of 56%), the share of calls requesting tech support to Rescuecom raised to 0.6% from 0.2% a quarter ago (an increase of 200%). Reliability scores of Apple and Lenovo remained on approximately the same levels.

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