From CNET: Samsung has been warning Galaxy Note 7 users for a couple weeks to exchange their potentially explosive devices, but so far, only a small percentage has responded.
Tim Baxter, president and chief operating officer of Samsung Electronics America, said in a video on Thursday that only 130,000 people in the US have exchanged their Note 7 units for other devices. That's out of 1 million phones that have been recalled in the country.
The low percentage -- about 13 percent -- is likely because Samsung didn't have replacement Note 7 devices in stores until now. Instead, customers had to choose a Galaxy S7, S7 Edge or return the device altogether. Samsung on Thursday said new Note 7 replacement devices will be available in the US at most retail locations no later than September 21.
"To those of you who love the Note, the most loyal customers in our Samsung family: We appreciate your passion and your patience," Baxter said in the video. "We take seriously our responsibility to address your concerns about safety. And we will work, every day, to earn back your trust."
The update came as the US Consumer Product Safety Commission on Thursday issued an official recall for all Note 7 phones sold in the country before September 15. The group said "consumers should immediately stop using and power down the recalled Galaxy Note 7 devices" and contact the location where they purchased the devices to either get a new Note 7, a refund or a replacement device. The CPSC's notice makes it illegal to attempt to sell or resell one of the recalled Note 7 phones.
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