From CNET: The Samsung Galaxy S9 and Galaxy S9 Plus have scarcely been on sale for a week and already some Galaxy S9 owners are reporting dead zones.
Numerous complaints on the official Samsung forums and all over Reddit (here, here and here) describe how portions of the screen won't respond to touch input. Samsung has said it's responding to the issue.
Some people have been posting videos and GIFs of their faulty phones. In the video we can see a long vertical bar across the phone's screen that won't register touch. Other people are reporting dead zones in the top or the bottom of the screen, so it doesn't seem like the problem is limited to one area. It's unclear if this is a widespread issue or one that affects a small number of phones.
"At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating," a Samsung spokesperson said.
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