Netflix nixes DVD choice from streaming gear, vexes users

From CNET News.com: Netflix has triggered a slew of customer complaints after revealing that it's taking away the ability to add titles to the DVD queue from streaming devices.

Announced in a blog post yesterday by Jamie Odell, director of product management, the move would mean that people will no longer be able to use the "Add to DVD Queue" feature from their smartphones, set-top boxes, game consoles, and other devices that stream Netflix content. Users will be able to add physical discs to their queue only by going directly to the Netflix Web site on a PC or presumably another device capable of displaying the full site.

The reason behind this move? The explanation is a bit fuzzy, though Netflix is spinning the decision as one that will actually benefit its customers..

"We're doing this so we can concentrate on offering you the titles that are available to watch instantly," Odell explains. "Further, providing the option to add a DVD to your Queue from a streaming device complicates the instant watching experience and ties up resources that are better used to improve the overall streaming functionality."

Since blogging the news yesterday, Netflix has received almost 300 comments, some from people who have no problem with the move but most from customers who see this as a step backward. Several also took the opportunity to vent their anger over the lack of sufficient content available for streaming compared with the number of titles accessible on DVDs.

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