From CNET: In January, Facebook CEO Mark Zuckerberg, said he had a lot of work to do in 2018 if he wanted to fix Facebook. It seems that resolution will still be on the table in 2019.
Scandal after scandal hit the social media giant this year. And now over 1,400 pages of leaked documents, obtained by The New York Times, has revealed rulebooks that the company uses to moderate the content on its platform, as well as how it polices posts and shortcomings of the 7,500-plus moderators who survey and control the posts from its 2 billion users.
The documents published Thursday by the Times are purportedly used to advise thousands of moderators about how to deal with any content that may be deemed problematic and "distill highly complex issues into simple yes-or-no rules." The moderation work is outsourced and the Times notes that some moderators rely on Google Translate to make split-second decisions on what is deemed hate speech or not.
The Times reported that those workers are sometimes required to leave up posts that could lead to violence because they are unclear of the rules that "don't always make sense."
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