Microsoft Commits to Expanding Repair Options for Its Devices

From PC Mag: Microsoft has agreed to expand the repair options for company hardware, which should make it easier for consumers to fix Xbox and Surface products using third-party repair services.

Microsoft made the decision after an activist group, As You Sow, began pushing a shareholder resolution that called for the company to analyze the environmental benefits of making its products easier to repair.

According to As You Sow, Microsoft has committed to launching a third-party study to evaluate the matter. But perhaps more importantly, the company is also promising to “expand the availability of certain parts and repair documentation beyond Microsoft’s Authorized Service Provider network.”

In addition, Microsoft is going to launch new mechanisms “to enable and facilitate local repair options for consumers.” All of this will take place by the end of 2022, according to As You Sow. In return, the activist group has agreed to rescind its original shareholder resolution.

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