From The Verge: For the first time, Uber is allowing its customers to see how many five-star ratings they’ve received from drivers — as well as how many shameful one-star reviews they’ve racked up.
For years, the two-way rating system has fueled Uber’s power over its riders and drivers. Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings. Now, Uber is offering its customers fresh insight into how they are perceived by drivers.
Customers will be able to access a breakdown of their average ratings in the Uber app’s new privacy menu, which will be available to customers globally starting today.
To access the Privacy Center and ratings breakdown in the app, go to the settings menu, tap “Privacy,” and then “Privacy Center.” Then, swipe to the right and click on the “Would you like to see a summary of how you use Uber” tile. Scroll down to the “Browse your data” section and tap on “View my ratings” to see the breakdown.
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