Uber Expands Text-to-911, Adds Ability to Connect to Live ADT Agent

From PC Mag: Feeling uncomfortable in your Uber? The ride-hailing app has teamed up with ADT to connect riders with agents who can monitor your trip.

The service, which is intended for non-emergency situations, will link Uber riders to ADT agents who can call or text you when you're feeling uncomfortable. A human will monitor your trip, and remain in contact throughout. If necessary, however, ADT can contact 911 on your behalf and relay information like your car's make and model, license plate number, and GPS location.

In the app's safety section, tap Contact safety agent to connect.

"We hope this new feature will give users additional peace of mind knowing that help is available in the app for any safety situation," says Rebecca Payne, lead safety product manager for Uber.

Uber notes that ADT will not be able to call 911 for you if you're in Milwaukee, Wisconsin, "due to local ordinance requirements."

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