From TechCrunch: ChatGPT has changed how most people regard and interact with AI, and the tool has been used widely to do everything from create travel itineraries to assisting developers with coding. Now, its creator, OpenAI, on Wednesday announced that it has signed a major enterprise customer that it hopes will be a signal of how a similar effect could play out in the world of work.
PwC, the management consulting giant, will become OpenAI’s biggest customer to date, covering 100,000 users. Alongside that, the consulting firm will become OpenAI’s first partner for selling the AI company’s enterprise offerings to other businesses.
OpenAI launched ChatGPT’s enterprise tier in August 2023 as part of a big swing to monetize its generative AI products on the back of the billions it has raised to date. The enterprise tier offers faster, unlimited interactions, and is much more flexible for building customized models for different use cases. It also comes with more analytics and other tools.
But as with any enterprise software, OpenAI will still have to convince companies to make the shift from small and occasional use, or pilots, of its generative AI products and think of it as a major IT, business process and workforce investment.
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