From CNET: Adobe Systems has apologized for releasing a bug-plagued update to its Lightroom software but still faces customer wrath over changes to the program for editing and cataloging photos.
The new Lightroom, version 2015.10 for Adobe's Creative Cloud subscribers, or version 6.2 for those buying a perpetual license to the software, was supposed to bring a handful of improvements when it arrived October 5. Among them were flexibility when removing haze from photos, the ability to correct problems with many new lenses and a simplified process to import photos into Lightroom's catalog.
Instead, the release brought a crash-inducing bug related to the new import function and displeasure that the import function stripped out some useful features. Adobe fixed the bug with an update Friday, and Tom Hogarty, Adobe's director of product management for photography, apologized for mishandling communications about changes to features.
"I'd like to personally apologize for the quality of the Lightroom 6.2 release," Hogarty said. "The team will continue to work hard to earn your trust back in subsequent releases, and I look forward to reigniting the type of dialog we started in 2006," when Adobe refined the first release of Lightroom over a 14-month public beta testing period.
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