From ComputerWorld: Facebook is expected to announce chatbots, among other things, at its annual F8 developer conference in San Francisco this week, in pursuit of its continuing goal of luring back younger users.
Chatbots are programs that largely use artificial intelligence to simulate conversations with humans; the technology will likely be included in the company's Messenger app. The goal is to change the way we communicate with businesses, and with each other, on the Internet.
"Bots are conversational so they are a natural extension of how we like to communicate and what we like to do," said Julie Ask, an analyst with Forrester. They're "like having an assistant. You can chat with the bot, ask the bot to do things for you, like order take-out or get a new lipstick."
Since F8 is a developer conference, Facebook will also likely show off API tools so enterprises and third-party developers can build chatbots and Live Chat plug-ins for business users. These announcements are not getting as much buzz as the chatbots at this point.
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