From PC World: New owners of VPNSecure have been taking major flak recently after unexpectedly cancelling all lifetime subscriptions for users of the VPN service. The owners claimed that they didn’t know about the lifetime subscriptions when they first bought VPNSecure and are now unable to continue honoring them.
Per Ars Technica, the first complaints from users losing their lifetime access began in March of this year. In April, users with lifetime subscriptions received an email stating, “To continue providing a secure and high-quality experience for all users, Lifetime Deal accounts have now been deactivated as of April 28th, 2025.”
In response to a sudden wave—24 pages in total—of negative 1-star customer reviews on TrustPilot, a representative for the provider clarified, “In 2023, we acquired only the infrastructure and brand in a distressed asset sale after that company shut down. No contracts, payment data, or customer obligations were transferred.”
VPNSecure has apologized to customers who were caught off guard by the sudden cancellations but reinforced its new position by saying it “never will” sell lifetime subscriptions.
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