Oracle enacts 'all or nothing' hardware support policy

From InfoWorld: Oracle has adopted what amounts to an "all or nothing" hardware support policy, according to a PDF document the vendor has posted on its Web site.

The policy, which went into effect March 16, states that "when acquiring technical support, all hardware systems must be supported (e.g., Oracle Premier Support for Systems or Oracle Premier Support for Operating Systems) or unsupported."

It includes all systems running Solaris version 10.9 or later, those running Enterprise Linux and Oracle VM, as well as "all hardware systems for which you have applied services received under a technical support contract for another hardware system (including sharing of updates, patches, fixes, security alerts, work-arounds, configuration/installation assistance or parts)."

Customers who don't purchase support for hardware systems aren't allowed to obtain "maintenance releases, patches, telephone assistance, or any other technical support services."

Machines that have reached the end of their useful life, or which are registered as "retired," are not affected by the policy.

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