McAfee promises to reimburse consumers for bad update

From InfoWorld: McAfee will reimburse its consumer customers for "reasonable expenses" they have incurred dealing with last week's faulty anti-virus update, the company said.

In a message on its Web site aimed at consumers, McAfee promised to pay for repairs. "If you have already incurred costs to repair your PC as a result of this issue, we're committed to reimbursing reasonable expenses," the company said. "Steps to process your reimbursement request will be posted in the next few days."

There is no similar message on the flawed update help pages dedicated to businesses.

Since last Wednesday, when a McAfee anti-virus signature update wrongly identified a critical Windows system file as a low-threat virus, the company has stressed that few consumers were affected. Most of the PCs crippled by the flawed update, McAfee has said, were in corporations.

Some businesses reported that thousands of systems refused to boot properly, had lost their network connections, or both. According to comments added to a blog post by CEO David DeWalt , many were still trying to resuscitate PCs three days into the incident.

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