Nokia: Our First Windows Phone Isn't Broken, Its Firmware is Broken

From DailyTech: The Nokia Lumia 800 (also known by its "Sea Ray" codename) is Nokia Oyj.'s (HEL:NOK1V) first crack at a Windows Phone 7.5 "Mango" smartphone. Officially unveiled in October, it launched without much fanfare in Europe in November 2011 and since has been trickling out to other markets. Generally the phone has received praise for its overall solid software/hardware design, but criticism for failing to be on the cutting edge either in software or in form factor.

Reports emerged in recent weeks complaining that phone's battery was broken and battery life was substandard -- pretty unusual for a Windows Phone. The question quickly became – what could have possibly gone wrong with Nokia’s latest smartphone?

Well Nokia has finally set the record straight, revealing that broken firmware was the culprit and that the battery hardware is just fine. It writes:

On Monday 12th December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity. We want to stress that this issue has not been found to affect the recently introduced Nokia Lumia 710.

The good news is that as this is a software problem it can be easily resolved. The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity. For anyone who does not want to wait for the software update, Nokia can arrange for a replacement phone. Anyone who requires any further clarification should contact Nokia Care (Care contact details and locations can be found at www.Nokia.com/support).

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