Ice Cream Sandwich update failing on some Transformer Primes

From CNET News.com: The update to Ice Cream Sandwich is apparently leaving some owners of the Asus Transformer Prime out in the cold.

Released last Tuesday ahead of schedule to users in the U.S. and Taiwan, the update was supposed to deliver Android 4.0 over the air to Asus' Prime device. But instead, several owners are complaining that their tablets are displaying a serial number error, preventing the update from installing, according to posts on the XDA Developers forum.

Asus is aware of the issue and is close to a fix, says a message posted by the company's technical marketing manager Gary Key on Sunday, which was updated yesterday and again today.

Identifying the problem, Key said that the tablet will not automatically or manually update to the latest firmware, which carries with it Ice Cream Sandwich.

As a workaround, he had suggested that users perform a factor reset and then let the Prime stay active with a Wi-Fi connection for 15 minutes so it can sync with Asus' servers. If the update doesn't appear automatically, Prime owners can try a manual update. If that still doesn't work, then he advised affected users to send him a private message on the forum with the serial numbers of their tablets.

Some of the people who've already contacted Asus should hear back from the company with a potential fix to test, Key added.

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