From TechCrunch: Collaboration tools tend to be geared towards workers who are sitting at a desk for much of the day, but there are plenty of shift workers, also known as first line workers, who rarely use a computer, but still need to communicate with one another and management. Microsoft released several new features today aimed at including these workers.
In a blog post announcing the new features, Emma Williams, Microsoft corporate vice president for modern workplace verticals, wrote that there are two billion such workers. By making the product more mobile-friendly and linking to existing enterprise employee management systems, Microsoft can make Teams more relevant for shift employees.
For starters, Microsoft is making mobile Teams more flexible to meet the needs of a variety of shift worker jobs. Some might need to record and share audio messages, while others might need to share their location or access the camera. Whatever the requirements, Microsoft has started with a Firstline Worker configuration policy template, which IT can customize to meet the needs of various worker types.
The mobile tool also includes a navigation bar, which allows workers to add the tools they use most often for easy access. The idea is to make it as simple as possible to access the tools they need, given that these workers tend to be on their feet or on the move a good part of the day.
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