From PC Mag: Asus this week apologized for terrible user experiences with its product warranty and return service, but it may not be enough to restore its reputation.
The company issued the apology days after hardware review outlet Gamers Nexus published a video titled "Asus Scammed Us," which alleges that the vendor tricks consumers into paying for product repairs that should be covered under the PC maker's warranty policies.
In Gamers Nexus’s case, the reviewers returned an Asus ROG Ally handheld to repair its thumbstick. Asus then sent them a message saying the repair would be out of warranty since the broken part resulted from "customer-induced damage."
View: Full Article
