Google Gmail outage compensation: $2.05 per user

From CNET News.com: If your business used Gmail and the service went out for two and a half hours, do you think you lost $2.05 per user in productivity?

That's the monetary equivalent of what Google offered to compensate Google Apps Premier Edition customers after Gmail was unavailable for about two and a half hours on Tuesday. And it was being generous: All it had to offer was the equivalent of 41 cents per user.

For customers who pay the $50 per user per year price for the Google Apps service, Google strives to keep it up and running 99.9 percent of the time each month. According to the Google Apps service level agreement (SLA), Google promises three extra days of service if availability slips down to the 99 to 99.9 percent range.

According to a Gmail outage blog posting by Gmail site reliability manager Acacio Cruz, the outage lasted "approximately two and a half hours." By my math, assuming there were no other outages in February, that means uptime of 99.63 percent for the month.

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