Dell's Online Price Error Troubles Worsen in Taiwan

From PC World: Dell was hit by another online pricing snafu in Taiwan on Sunday, prompting a strong reprimand from the island's Consumer Protection Commission.

The company was ordered last week by Taiwan's Consumer Protection Commission to make good on sales from an online pricing error and deliver 19-inch LCD monitors to local consumers for NT$500 (US$15.26). It now has pricing errors on laptop and desktop PCs to add to its woes.

Price errors on Dell Latitude E4300 laptop PCs that normally cost NT$69,000 (US$2,101.34) slashed the price to NT$18,500 (US$563.40) for eight hours on Sunday, netting orders for over 40,000 of the devices, the Consumer Protection Commission said Monday.

Attempts to place orders for discounted laptop PCs on Dell's Taiwan Web site Monday led to a message apologizing for technical errors and failure to complete the transactions. A toll-free phone number on the page also did not work.

Dell did not immediately reply for a request to comment on the Web site price errors.

A Dell notice regarding pricing mistakes made between 9:17 p.m. June 25 and 6:56 a.m. June 26 said errors showed up on LCD monitors, laptop PCs and desktop PCs.

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