From InfoWorld: Surface Pro 3 battery woes have gone from bad to dire. Microsoft, meanwhile, is hiding and stonewalling again.
SP3 owners with LGC batteries have been complaining since the middle of September about bad batteries -- greatly diminished capacities, tablets that refuse to run unless they're plugged into the wall, and charge times measured in minutes, not hours. A month later, and the Microsoft Answers forum thread about bad LGC batteries is up to 18 pages. A separate thread for general SP3 battery problems is at 131 pages and growing rapidly.
SP3 owners with dying Simplo batteries received an update for a defective driver at the end of August -- 4.5 months after the first report, and a month after law firm Migliaccio & Rathod LLP showed an interest in pursuing a class-action suit.
Microsoft has been nowhere to be found amid all these problems. To date, we have a single post in the LGC-specific Answers forum thread from Microsoft engineer and forum moderator Greg, who said on Sept. 22:
"Hello everyone,
We are aware of a battery issue that is affecting a limited number of Surface Pro 3 users. We can confirm that the issue affecting these customers was not caused by the software updates issued on August 29th. Our team is actively looking in to the issue to determine the cause and identify a fix. We will post an update as soon as we have more information to share."
View: Article @ Source Site
