Verizon partners with BoxTone on mobile management

From InfoWorld: Verizon Wireless said on Monday it is now offering enterprises BoxTone's mobile device management software, allowing some customers to pay for the software on their Verizon Wireless bills.

BoxTone offers mobile device management software as well as an automated service desk product and compliance tools.

BoxTone's software lets IT administrators remotely monitor the health of phones in the enterprise. They can look up the real-time status of a phone, see what applications are running on it, monitor the connection between the phone and the enterprise, check on the wireless connection, and see other performance metrics, said Brian Reed, chief marketing officer for BoxTone.

BoxTone also offers software that IT administrators can use to serve as a help desk for employees. "It's hopeless to expect a junior IT person to support hundreds of devices. You'd never be able to train all your people to support all these different devices," he said. Last week, BoxTone released a new version of the product that lets IT staff access compliance information from the service desk console.

The support feature is one that BoxTone argues many mobile-device-management service providers ignore. "They're missing the fact that it's not 'set it and forget it.' Once you have 90 percent of employees using mobile devices, they will call your help desk," he said.

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