From PC World: Netflix defended its error messages to customers that blamed Verizon Communications’ network, despite a cease-and-desist notice from the broadband service provider.
In a reply to Verizon, Netflix’s General Counsel David Hyman wrote on Monday that the message cited by Verizon merely lets Netflix customers know that the Verizon network is crowded. Netflix said it had determined that by calculating the difference between the speed at which traffic was handled during peak and non-peak hours.
The video streaming company, however, said that the limited ‘transparency’ tests that had led to customers getting the error message would end June 16, though the company would evaluate rolling it out more broadly.
Regardless of the specific test, Netflix will continue to work on ways to communicate network conditions to its consumers, Hyman wrote, suggesting that the dispute between the two companies is far from settled.
Verizon threatened to sue Netflix last week after it started displaying error messages that blamed Verizon for low-quality video streams. Users received the message that the “The Verizon network is crowded right now” and that Netflix was adjusting the video for smoother playback.
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